Collection
VIPtel shall collect two types of information:
- Personal information, which could reasonably be used to identify you personally, such as your name, email address and physical address or other relevant contact details; and
- Demographic information, such as gender, zip code, or similar information.
VIPtel shall collect such information in the following manner:
- Directly from you
- From third parties such as our related companies, credit reporting agencies or your representatives
- From publicly available sources of information
Use
The information so provided by you to VIPtel may be used for a number of purposes connected with our business operations which may include the following:
- Processing orders or applications
- Bill and provisioning of services
- Credit checking
- Administering accounts
- Dealing with
- Requests
- Enquiries
- Complaints
- Customer related activities
- Market and product analysis
- Marketing products and services
- Registering your details and allocating or offering you rewards, discounts or other benefits and fulfilling any requests or requirements you may have in respect of any reward programmes or other similar.
Disclosure
VIPtel does not use sell or rent personal information. Personal information may be disclosed under the following circumstances as follows:
- On Consent
- VIPtel may disclose personal information with your consent to third parties.
- VIPtel may obtain personal information in the following manner:
- Verbally, through interactive voice response.
- Your consent being part of the terms and conditions through which we provide you with a service.
- Your consent may be implicit.
- VIPtel may disclose personal information subject to clause (2) of this Policy.
Information Security
VIPtel is committed to safeguard the security and confidentiality of any information you provide to us.
The personal information that you provide us will be preserved within VIPtel or on its behalf wherever it is mandatory to do so and for this purpose VIPtel maintains a variety of physical, electronic and procedural safeguards to guard your personal information from unlawful access.
VIPtel understands that you accept the inherent security implications of providing information over the internet and will not hold VIPtel responsible for any breach of security or the disclosure of personal information unless we have been negligent.
Openness
VIPtel’s Privacy Policy is readily available to customers, potential customers or other individuals so that specific information is provided about VIPtel’s policies in relation to the management of personal information.
Access and Correction
VIPtel provides you with all information that we maintain about you such as the transaction and contact information upon proper verification. This may be provided to you on request, in case you experience any doubts.
You may request access and/or correct the information VIPtel has collected from you and obtain an in-depth explanation regarding how the information is used by contacting in writing at the contact details mentioned below.
VIPtel reserves the right to charge an administrative fee for retrieving and supplying the information to you.
Anonymous Transactions
VIPtel may allow its customers its customers to transact with it anonymously wherever that is reasonable and practicable.
VIPtel may not make it mandatory for you to provide personal information unless such information is a requisite to answer an inquiry or provide a service.
VIPtel may ask you to provide personal information voluntarily.
Transferring Personal Information Overseas
VIPtel endeavours to take reasonable steps to limit the amount of personal information it sends to organizations overseas.
If such information must be sent by VIPtel overseas for relevant business reasons, VIPtel will require the overseas organization receiving the information to provide a binding undertaking that it will handle such information in accordance to the National Privacy Principles as a part of the services agreement.
Amendments
VIPtel strives to provide you services of the highest quality in the telecommunications industry which indicates to the fact that VIPtel shall continue to introduce new services in order to keep pace with the dynamic market scenario.
Thus, VIPtel policies are subject to review and revision from time to time. VIPtel reserves the right to amend this Privacy Policy at any time and notify you by posting an updated version of this Policy on its website.
This Privacy Policy so amended will be applicable whether or not VIPtel has given you specific notice of any change.
VIPtel encourages you to periodically review this Privacy Policy as it is subjected to change from time to time.
