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10 percent.
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You can contact us on our number. Alternatively you can contact us online.
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Your handset is covered with 12 months of manufacturer’s warranty. For further details on the applicability of the same you may contact the manufacturer.
Helpline numbers:
Nokia: 1300 366 733
Samsung:1300 362 603
Sony Ericsson:1300 650 050.
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For the warranty period you may refer the Proof of purchase sent to you with the welcome pack.
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Manufacturers warranties are applicable for the mobile phones. Arrange with VIPtel to have any product found defective under normal use during this one year period to be returned to the manufacturer where it will be repaired or replaced. VIPtel shall not be liable for transportation, installation or consequential damages. VIPtel makes no other warranty expressed or implied.
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We only use the information we collect on the site to make shopping at Hot Telecom possible, to process orders and to enhance your overall shopping experience. The information we collect about you is NOT shared with any outside parties and we do NOT sell, trade or rent out your personal information. The information you provide about yourself is used solely for internal purposes.
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Sorry no. The billing cycle is fixed for all customers and is 21st of every month to 20th of next month.
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Yes, you may change your plan once in 24 months, by upgrade .
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Just call the customer care at 1300-785-847, and request for the same. Alternatively you can contact us for the same here.
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Inclusions:
- Local Calls (Mobile and Fixed Lines)
- SMS Messages (Local)
- Voicemail (Retrieval and deposit)
- Flag fall
Exclusions:
- Calls and Incoming/Outgoing SMS messages to Premium / Special Numbers (1900 or any other 6 digit no, etc.).
- International calls & SMS messages.
- MMS (Picture Messages)
- GPRS / Internet (Data download etc.)
- Directory assistance Operator services (i.e. 12332, 124YES etc..)
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- All calls to:
- Text to Australian mobiles.
- Voicemail.
For details, refer to plan details.
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You upgrade your price plan once in 24 months.
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Prorating happens when the billing period is different from normal billing cycle, so the price and the worth of usage for the service is adjusted accordingly. For example, if you signed up on the 10th of the month, you would only pay for service from that day to the end of the billing cycle.
Note: Your first bill will be prorated.
Our standard billing cycle is 21st to 20th of next month.
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Select billing (2nd option) on the IVR (1300-785-VIP (847)). Alternatively you can send a request from the contact us page.
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You can move to a cheaper plan .
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yes the bill explaination can be viewed by clicking here
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Call customer care 1300-785-847. Alternatively you can send a request from the contact us page.
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Call customer care 1300-785-847. Alternatively you can send a request from the contact us page.
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60 cents per message.
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Yes.
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You have to deposit not any more to activate GPRS.
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GPRS is General Packet Radio Services is a mobile data service available to users of GSM mobile phones. It provides moderate speed data transfer by using unused TDMA channels in the GSM networks.
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you can check +61411000321
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30 cents/30 sec for retrieval & deposit.
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Call customer care 1300-785-847. Alternatively report the problem from the contact us page.
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Just dial 321; this is the default pin to retrieve messages.
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It’s preactivated. In case you face any problem please call 1300-785-847. Alternatively report the problem through the contact us page.
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It's an answering machine on your mobile that can store ten 90 second messages for up to three days and is standard for all our customers.
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All of our product lines, along with our most standard models, can be seen on the website. If you have any questions to any of the products listed on our website please do not hesitate to contact us.
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VIPtel is one of the fastest growing MVNOs. Whether you need a personal phone or a business phone,
VIPtel mobile catalog has the phone and different plans to suit your requirements.
We provide you with advice and solutions if you require assistance regarding your company phone or personal or to pay off your dues.
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Yes you can text to other countries. You have to pay 35 cents per message which is not included in the cap.
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Yes you can. The rates vary from country to country and network to network.
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It's a feature on most phones that helps you write messages faster. The phone predicts the word that's being entered based on the letters you input. Most phones also have a dictionary so you can add your own words.
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From the SMS or Text Messages menu, select Write or Create message and use the keypad to write. Send by entering a mobile number or choosing a name from your phone book. A single message can contain up to 160 characters, but some phones will allow multiple messages of up to 450 characters.
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It’s preactivated.
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Text messaging, or SMS, lets you send and receive short written messages through your phone.
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No.
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Yes you can send but retrieval from the website
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First check whether the receiver and sender both have an MMS and GPRS compatible phone. If yes, then contact the customer care at 1300-785-847. Alternatively you can report the problem right away through the contact us section.
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Firstly, the sender and the recipient need to have a MMS compatible phone.
Secondly, your GPRS needs to be activated.
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You can do it provided you have a MMS and GPRS compatible phone.
How much is the GST?
